SMS Messaging Consent & Opt-In

DoorLedgers ("we," "us," or "our") uses SMS text messaging to send important transactional notifications to tenants on behalf of landlords and property managers using our platform. This page explains how SMS consent works, what messages you may receive, and how to opt out.

1. How SMS Opt-In Works

1.1 For Tenants

As a tenant, you may receive SMS text messages from DoorLedgers if your landlord or property manager has enabled SMS notifications and has your phone number on file. Consent is obtained through the following methods:

1.2 For Landlords

As a landlord using DoorLedgers, you can enable SMS notifications in your account settings at app.doorledgers.com/sms-settings. Before enabling SMS for your tenants, you must:

• Obtain proper consent from each tenant before adding their phone number
• Provide tenants with the required disclosures (see Section 3 below)
• Keep records of tenant consent
• Honor opt-out requests promptly

2. Types of SMS Messages

DoorLedgers sends the following types of transactional SMS messages:

Message Type	Description	Example
Rent Due Reminders	Notification when rent is coming due	"Hi [Name], your rent of $X for [Property] is due [Date]. Pay now: [Link]"
Overdue Notices	Alert when rent payment is past due	"OVERDUE - Your rent of $X is [N] days past due. Pay now: [Link]"
Late Fee Warnings	Warning before late fee is applied	"Reminder - A $X late fee will apply tomorrow if rent is unpaid."
Late Fee Applied	Notification when late fee is added	"A late fee of $X has been added. Total due: $Y."
Maintenance Updates	Updates on repair request status	"Your repair request has been resolved."

3. Required Disclosures

4. Digital Opt-In Form

When tenants opt in digitally through the DoorLedgers Tenant Portal, they see the following consent checkbox (unchecked by default):

Note: The SMS consent checkbox is separate from other consents and is not pre-checked. SMS consent is optional and not required to use the Tenant Portal.

5. How to Opt Out

You can opt out of DoorLedgers SMS messages at any time using any of these methods:

6. Message Frequency

Message frequency varies based on your rental activity. Typically, you may receive:

• 1-3 messages per month for rent-related notifications
• Additional messages if you have maintenance requests
• No messages if your rent is paid on time and you have no active tickets

We will never send more than necessary for legitimate transactional purposes. We do not send marketing or promotional messages.

7. Supported Carriers

DoorLedgers SMS messages are delivered through Telnyx and support all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and regional carriers. International messaging is available for select countries.

8. Data & Privacy

Your mobile phone number and SMS consent status are stored securely in accordance with our Privacy Policy. Key points:

• We will not share or sell your mobile phone number to third parties for promotional or marketing purposes.
• Your phone number is only used to send transactional messages related to your rental.
• SMS delivery is handled by our telecommunications partner, Telnyx.
• We maintain records of consent and opt-out requests for compliance purposes.

9. Need Help?

If you have questions about SMS messaging:

• Reply HELP to any DoorLedgers text message
• Email: support@doorledgers.com
• Visit: doorledgers.com/docs

10. Landlord SMS Consent Collection

Landlords using DoorLedgers are responsible for collecting proper SMS consent from their tenants. When collecting consent, landlords must provide the following information: