Privacy Policy

Effective Date: January 27, 2026

DoorLedgers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management software platform ("Service").

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, phone number, company name
Property Data: Building addresses, unit details, tenant information, lease terms
Financial Information: Rent amounts, expenses, payment records
Payment Information: Credit card details (processed securely by Stripe)
Communications: Support requests, feedback, and correspondence with us
Mobile Information: Mobile phone numbers provided for SMS notifications, SMS consent preferences, and opt-out status

1.2 Information Collected Automatically

Usage Data: Pages visited, features used, actions taken within the Service
Device Information: Browser type, operating system, IP address
Cookies: Session data and preferences (see Cookie Policy below)

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send administrative messages, updates, and security alerts
Send SMS text messages for rent reminders, payment notifications, and maintenance updates (with consent)
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist in operating our Service (e.g., Stripe for payments, Telnyx for SMS, email providers)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

We will not share or sell your mobile phone number or mobile information with third parties for promotional or marketing purposes.

4. Payment Processing

Payment information is processed securely by Stripe, our third-party payment processor. We do not store complete credit card numbers on our servers. Stripe's privacy policy governs their handling of your payment data. Visit Stripe's Privacy Policy for more information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

SSL/TLS encryption for data in transit
Encrypted database storage
Regular security audits and updates
Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

Your data is retained for 30 days to allow for reactivation
After 30 days, your data may be permanently deleted
Some information may be retained longer for legal or business purposes

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data ("right to be forgotten")
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your data
Opt-out: Opt-out of marketing communications

To exercise these rights, contact us at support@doorledgers.com.

8. Cookies

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Understand how you use our Service
Improve user experience

You can control cookies through your browser settings, but disabling cookies may affect functionality of the Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services:

Stripe: Payment processing
Telnyx: SMS text messaging delivery
Google: OAuth authentication (optional)
Email Services: Transactional emails

These third parties have their own privacy policies. We are not responsible for their privacy practices.

10. SMS Text Messaging

If you provide your mobile phone number and consent to receive SMS messages, the following applies:

Purpose: SMS messages are used for transactional purposes only, including rent reminders, payment confirmations, late fee notices, and maintenance updates.
Consent: You must provide explicit consent to receive SMS messages. Consent is obtained through digital opt-in, written consent, or verbal consent with proper disclosures.
Opt-Out: You can opt out at any time by replying STOP to any message, through your account settings, or by contacting support@doorledgers.com.
Help: Reply HELP to any message for assistance.
Frequency: Message frequency varies based on rental activity, typically 1-5 messages per month.
Rates: Standard message and data rates may apply.
No Marketing: We do not send marketing or promotional SMS messages.
Data Protection: Your mobile phone number is stored securely and is only used to deliver SMS notifications related to your rental.
No Third-Party Sharing: We will not share or sell your mobile phone number to third parties for promotional or marketing purposes.

For more information about SMS messaging, see our SMS Consent page.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@doorledgers.com
Support: support@doorledgers.com