Ticketing System Overview
Repair Request System
The ticketing system allows tenants to submit maintenance requests and landlords to track and resolve them efficiently.
Key Features
- Tenant Submission – Tenants submit requests through their portal
- Landlord Dashboard – View, filter, and manage all tickets
- Maintenance Assignment – Assign tickets to your maintenance team
- Email Notifications – Everyone stays informed automatically
- No-Login Resolution – Maintenance staff can resolve tickets via email links
Ticket Workflow
- Tenant Submits Request – Describes the issue, selects category and priority
- Landlord Notified – Receives email about new ticket
- Landlord Reviews – Views details, adds comments, assigns to maintenance
- Maintenance Notified – Receives email with action link
- Issue Resolved – Maintenance marks complete with notes
- Everyone Notified – Tenant and landlord informed of resolution
- Ticket Closed – Landlord closes the ticket
Ticket Categories
- Plumbing
- Electrical
- HVAC (Heating/Cooling)
- Appliances
- Locks & Keys
- Pest Control
- General
Ticket Priorities
| Priority | Description |
|---|---|
| Urgent | Safety hazard, no water/heat, security issue |
| High | Major inconvenience, affects daily living |
| Normal | Standard maintenance request |
| Low | Minor issue, cosmetic, can wait |
Enabling Ticketing
The ticketing system must be enabled to allow tenant submissions. See Maintenance Team for setup instructions.