Tenant Repair Requests
Submitting Repair Requests (Tenant Guide)
When something needs fixing in your rental unit, you can easily submit a repair request through the Tenant Portal.
Submitting a Request
- Log in to the Tenant Portal
- Click “Repair Requests” in the navigation
- Click “New Request”
- Fill in the details:
- Category – Select what type of issue (plumbing, electrical, etc.)
- Priority – How urgent is it?
- Subject – Brief description
- Description – Detailed explanation of the problem
- Click “Submit Request”
Choosing the Right Priority
| Priority | Use When |
|---|---|
| Urgent | No water, no heat, safety hazard, security issue |
| High | Major appliance broken, significant leak, affects daily life |
| Normal | Typical maintenance (running toilet, stuck door, etc.) |
| Low | Cosmetic issue, minor inconvenience, can wait |
Tracking Your Requests
After submitting, you can:
- View the status of all your requests
- See when maintenance was assigned
- Read any comments from your landlord
- Add additional information or comments
Request Statuses
- Open – Your request was received
- Assigned – A maintenance person has been assigned
- In Progress – Work is being done
- Resolved – The issue has been fixed
- Closed – Request is complete
Tips for Better Results
- Be specific in your description
- Include the location within your unit
- Mention when the problem started
- Note if you’ve tried any fixes yourself
- Provide available times for maintenance visits