Documentation

Everything you need to know about using DoorLedgers

Payment Settings & Stripe

Overview

DoorLedgers uses Stripe Connect to securely process rent payments. This allows you to accept credit cards and bank transfers (ACH) directly to your bank account.

Setting Up Stripe Connect

Step 1: Navigate to Payment Settings

  1. Log in to your DoorLedgers account
  2. Click “Payment Settings” in the left sidebar (under Settings)
  3. You’ll see a list of your buildings

Step 2: Select a Building

  1. Find the building you want to set up for payments
  2. Click “Configure” or “Edit” next to the building name

Step 3: Connect to Stripe

  1. On the Payment Settings page, find the “Stripe Connect” section
  2. Click the “Connect with Stripe” button
  3. You’ll be redirected to Stripe’s website

Step 4: Complete Stripe Onboarding

On Stripe’s website, you’ll need to provide:

Information Why It’s Needed
Business Type Individual or Company – most landlords choose Individual
Personal Information Name, date of birth, SSN (last 4 digits) – for identity verification
Address Your personal or business address
Bank Account Routing and account numbers for receiving payouts
Tax Information SSN or EIN for tax reporting (you’ll receive 1099s)
  1. Fill in all required information on Stripe
  2. Review and accept Stripe’s terms of service
  3. Click “Complete” or “Submit”
  4. You’ll be redirected back to DoorLedgers
Note: Stripe verification typically completes within minutes, but bank account verification may take 1-2 business days via micro-deposits.

Step 5: Verify Your Status

  1. Back in DoorLedgers, refresh the Payment Settings page
  2. Your Stripe status should show as “Active” or “Pending Verification”
  3. Once fully verified, you can start accepting payments

Configuring Payment Options

After connecting Stripe, configure how you want to accept payments:

Enable/Disable Payment Methods

  1. Go to Payment Settings > Select your building
  2. In the “Payment Methods” section, toggle:
    • Credit/Debit Cards – On/Off
    • Bank Transfer (ACH) – On/Off
  3. Click “Save Settings”

Choose Who Pays Processing Fees

  1. Find the “Fee Payer” section
  2. Select one option:
    • Tenant Pays Fees – Fee is added to their payment total
    • Landlord Pays Fees – Fee is deducted from your payout
  3. Click “Save Settings”

Understanding Processing Fees

Payment Method Fee Example on $1,500 Rent
Credit/Debit Card 2.9% + $0.30 $43.80 fee
ACH Bank Transfer 0.8% (max $5) $5.00 fee (capped)
Cost Saving Tip: Encourage tenants to use ACH (bank transfer) for significantly lower fees – especially on larger rent amounts.

Accessing Your Stripe Dashboard

View your Stripe account details anytime:

  1. Go to Payment Settings
  2. Select your building
  3. Click “View Stripe Dashboard”
  4. You’ll be taken to Stripe’s Express Dashboard where you can see:
    • Recent payments
    • Payout schedule and history
    • Account settings
    • Tax documents (1099s)

Disconnecting Stripe

If you need to disconnect your Stripe account:

  1. Go to Payment Settings
  2. Select the building
  3. Scroll to the Stripe section
  4. Click “Disconnect Stripe”
  5. Confirm the action
Warning: Disconnecting Stripe will prevent tenants from making online payments for that building. Any pending payouts will still be processed.

Setting Up P2P Payment Options

In addition to Stripe, you can display your P2P handles to tenants:

  1. Go to Payment Settings > Select building
  2. Scroll to the “P2P Payments” section
  3. Enter your handles for each service you want to accept:
    • Venmo – Your @username
    • CashApp – Your $cashtag
    • Zelle – Your email or phone
  4. Toggle each method On/Off as desired
  5. Click “Save Settings”

Learn more about P2P payments in the P2P Payments guide.

Troubleshooting

Stripe Status Shows “Restricted”

This means Stripe needs additional verification:

  1. Click “View Stripe Dashboard”
  2. Look for any pending verification requirements
  3. Provide the requested documents or information

Payouts Not Arriving

Check these common issues:

  • Verify your bank account information is correct in Stripe
  • New accounts may have a 7-day holding period
  • Check your Stripe dashboard for any alerts or holds