Managing Tickets
Support Tickets Dashboard
The Support Tickets page gives you a complete view of all maintenance requests across your properties.
Viewing Tickets
- Go to “Support Tickets” in the sidebar
- See all tickets with status, priority, and tenant info
- Click any ticket to view full details
Filtering Tickets
Use filters to find specific tickets:
- Status – Open, Assigned, In Progress, Resolved, Closed
- Priority – Urgent, High, Normal, Low
- Building – Filter by property
- Category – Plumbing, Electrical, etc.
Ticket Statuses
| Status | Description |
|---|---|
| Open | New ticket, not yet assigned |
| Assigned | Assigned to maintenance person |
| In Progress | Work has started |
| Resolved | Issue fixed, awaiting close |
| Closed | Ticket completed |
Ticket Actions
Assigning a Ticket
- Open the ticket
- Select a maintenance person from the dropdown
- Click “Assign”
- They’ll receive an email notification with a link to the ticket
Adding Comments
Communicate with tenants or add internal notes:
- Regular comments – Visible to tenant
- Internal notes – Only visible to you
Closing a Ticket
After the issue is resolved, close the ticket to archive it.
Reopening a Ticket
If an issue recurs, you can reopen a closed ticket.
Notifications
You’ll receive emails when:
- A tenant submits a new ticket
- Maintenance resolves a ticket
- Someone adds a comment