Managing Your Maintenance Team

Add maintenance staff who can be assigned to repair requests. Maintenance people don’t need DoorLedgers accounts – they receive and resolve tickets via email links.

Enabling the Ticketing System

1. Go to “Maintenance Team” in the sidebar
2. Toggle “Enable Repair Requests” to ON
3. This enables repair requests for ALL your buildings

Adding Maintenance People

1. Go to “Maintenance Team”
2. Click “Add Maintenance Person”
3. Enter their information:
   • Name – Their full name
   • Email – Where they’ll receive notifications
   • Phone – Contact number (optional)
   • Specialties – What they’re skilled at (e.g., “Plumbing, HVAC”)
4. Click “Save”

How Maintenance Notifications Work

When you assign a ticket to a maintenance person:

1. They receive an email with ticket details
2. The email contains a secure link
3. Clicking the link shows the ticket without logging in
4. They can mark the ticket as resolved and add notes
5. Links expire after 7 days for security

Managing Your Team

Editing

Update contact information or specialties anytime.

Deactivating

If someone is no longer on your team, deactivate them. They won’t appear in the assignment dropdown but their history is preserved.

Best Practices

• Keep email addresses current for notifications
• Add specialties to help match the right person to each job
• Include a phone number for urgent issues
• Maintenance people can work on any of your buildings